User Agreement

This User Agreement governs your access to and use of the SOG Tech Solutions LLC website, content, forms, communications, services, marketing packages, automation tools, reporting, and platform-related services. By using our website, submitting information, scheduling a call, signing an order, paying an invoice, accessing a platform, or using our services, you agree to this User Agreement.

If you use the services on behalf of a company, you represent that you have authority to bind that company to this User Agreement.

SOG Tech Solutions LLC provides technology and digital marketing services for contractors and home service businesses, including website services, SEO, Google Business Profile optimization, paid advertising management, CRM setup, lead follow-up automation, missed-call text-back automation, review automation, reporting, strategy, support, and access to platform-related tools such as Alzar Logic™ when included in a package or agreement.

Specific services, pricing, timelines, onboarding requirements, and deliverables are controlled by the applicable proposal, order form, invoice, package description, statement of work, or written agreement between you and SOG Tech Solutions LLC.

SOG Tech Solutions LLC acts as a direct service provider and not as a lead broker, affiliate lead marketplace, or third-party lead reseller.

You agree to provide accurate business information, timely access, approvals, credentials, content, account permissions, billing details, ad budgets, brand assets, service-area details, licensing information, and other materials reasonably needed to perform the services.

You are responsible for your business operations, licensing, customer relationships, claims, offers, promotions, prices, service promises, warranties, testimonials, and compliance with laws that apply to your trade, advertising, customer communications, and use of customer data.

You are responsible for maintaining the confidentiality of usernames, passwords, API keys, connected accounts, and platform access. You must limit access to authorized users and notify us promptly of suspected unauthorized access or security incidents.

You must not share platform access with unauthorized parties, attempt to bypass security controls, interfere with platform operations, reverse engineer software, scrape systems, upload malicious code, or use our services for unlawful, deceptive, abusive, or spam-related activity.

You agree to pay all approved setup fees, monthly fees, project fees, support fees, and other charges described in the applicable order, invoice, proposal, or agreement. Advertising spend is separate from SOG Tech Solutions LLC management fees unless a written agreement states otherwise, and is typically paid directly to the advertising platform by the client.

Website package language can describe month-to-month services after a 90-day onboarding period and a 30-day cancellation notice. If a signed agreement or invoice states different terms, that written agreement controls for that engagement.

Late, failed, disputed, or reversed payments can result in paused work, suspended access, delayed deliverables, collection activity, or termination, subject to applicable law and written agreement terms.

Our services depend on third-party platforms such as Google, Meta, hosting providers, domain registrars, email providers, payment processors, CRM systems, analytics tools, review platforms, scheduling tools, and other business services. Those platforms are governed by their own terms, policies, fees, approvals, outages, restrictions, and data practices.

We are not responsible for third-party platform decisions, account suspensions, policy changes, billing issues, outages, ad disapprovals, ranking changes, algorithm updates, API changes, data loss, or service interruptions outside our reasonable control.

SOG Tech Solutions LLC uses Alzar Logic™ as its main company ERP and CRM system. Customer information, lead information, client account information, support communications, service records, workflow data, reporting data, and related business information can be collected, processed, and stored in Alzar Logic™ to provide and manage services.

By using our services or submitting information to us, you understand that relevant customer and business information can be entered into, synced with, stored in, or managed through Alzar Logic™ for CRM, ERP, automation, support, reporting, and operational purposes.

You are responsible for ensuring that your customer lists, lead lists, calls, texts, emails, review requests, campaigns, offers, and automated communications comply with applicable laws and platform rules, including the CAN-SPAM Act, Telephone Consumer Protection Act, state telemarketing rules, consent requirements, opt-out requirements, advertising policies, review platform rules, and industry-specific regulations.

You must not provide or authorize us to use data that was collected unlawfully or without required consent. You must promptly honor unsubscribe, opt-out, deletion, correction, and suppression requests that apply to your business data.

When you provide a mobile number and opt in, you agree to receive conversational and service-related text messages from SOG Tech Solutions LLC. Message frequency varies based on your interactions and service needs.

Message and data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP or contact support@sogtechsolution.io.

Consent to receive text messages is not a condition of purchase. We do not share, sell, rent, or disclose mobile opt-in data, SMS consent status, or SMS interaction data to third parties or affiliates for their own marketing or promotional use.

SOG Tech Solutions LLC owns its pre-existing technology, software, processes, templates, methods, documentation, designs, strategies, code, automations, know-how, and platform materials. You retain ownership of your pre-existing business name, trademarks, content, customer data, photos, logos, and materials you provide to us.

Final ownership or license rights for websites, creative, copy, reports, automations, and deliverables depend on the applicable written agreement and whether all required fees have been paid. We may reuse general knowledge, ideas, methods, templates, and non-confidential skills learned while providing services.

We work to improve visibility, lead flow, systems, reporting, and follow-up, but we do not guarantee specific rankings, leads, revenue, sales, profit, ad costs, conversion rates, reviews, platform approvals, or business outcomes. Results depend on market conditions, competition, budget, client responsiveness, offers, service quality, reviews, platform rules, and many factors outside our control.

Our Privacy Policy explains how we collect, use, share, and protect information. By using the website or services, you also agree to our Privacy Policy and Cookie Policy where applicable.

For client data processed as part of services, each party agrees to use reasonable safeguards and to cooperate in good faith on lawful privacy, security, access, deletion, correction, and breach-related obligations that apply to the engagement.

The website and services are provided on an as-is and as-available basis except as expressly stated in a written agreement. To the fullest extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted service, error-free operation, and guaranteed results.

To the fullest extent permitted by law, SOG Tech Solutions LLC will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, lost profits, lost revenue, lost data, business interruption, third-party platform actions, or lost opportunities. Our total liability for a claim will not exceed the amount you paid to us for the affected service during the three months before the event giving rise to the claim, unless applicable law requires otherwise.

You agree to defend, indemnify, and hold harmless SOG Tech Solutions LLC from claims, losses, liabilities, damages, costs, and expenses arising from your business operations, your data or materials, your breach of this User Agreement, unlawful communications, misleading claims, lack of required consent, violation of platform rules, infringement allegations related to materials you provide, or misuse of the services.

This User Agreement is governed by the laws of the State of Florida, without regard to conflict-of-law principles, unless a separate written agreement states otherwise. Venue for disputes will be in the state or federal courts serving Sarasota County, Florida, unless applicable law requires a different venue.

This User Agreement is intended to align with applicable digital-business, electronic-contracting, advertising, communications, privacy, data security, and consumer protection laws, including the Federal Trade Commission Act, CAN-SPAM Act, Telephone Consumer Protection Act, E-SIGN Act, Uniform Electronic Transactions Act, COPPA, CCPA as amended by CPRA, applicable state privacy laws, state data breach notification laws, FTC advertising and endorsement guidance, GDPR, UK GDPR, ePrivacy rules, and PECR where applicable.

These references do not mean every law applies to every user or service. Specific obligations depend on location, role, data type, transaction, service configuration, and applicable legal thresholds.

Questions about this User Agreement can be sent to support@sogtechsolution.io or by phone at 941-477-3732.